Our Learning Benchmark is a powerful tool to improve the effects of local governments’ activities, reduce the costs, and encourage accountability. We facilitate guided, systemised learning cycles with groups of local governments, based on objective data collection, comparison and analysis, and leading to implementation of improvement measures. Years of experience with this service, in various countries, have proven it is a highly effective instrument for capacity-building for local governments. The Learning Benchmark generates information on the effectiveness and efficiency of policies and measures and results in practical insights on how to improve performance.
Our Learning Benchmark is a powerful tool to improve the effects of local governments’ activities, reduce the costs, and encourage accountability. We facilitate guided, systemised learning cycles with groups of local governments, based on objective data collection, comparison and analysis, and leading to implementation of improvement measures. Years of experience with this service, in various countries, have proven it is a highly effective instrument for capacity-building for local governments. The Learning Benchmark generates information on the effectiveness and efficiency of policies and measures and results in practical insights on how to improve performance.
VNG International developed the benchmarking model for municipalities. Fifteen years of experience with the model has proven that it is a powerful instrument for capacity building of local governments.
The model consists of four stages. In the collect stage information is collected about the service delivery performance of participating local governments based on performance indicators. The compare stage identifies the differences between the organisations. In the learn stage municipalities learn about the practices of municipalities that perform best. In the improve stage municipalities implement the learned practices and improve their performance. Benchmarking includes the comparison with similar organisations and involves peer learning. Therefore benchmarking leads to tailor-made solutions that have proven to be effective in practice.