VNG International’s Learning Benchmark is a proven and powerful instrument for building the capacity of local governments. With over fifteen years of experience across multiple countries, the model has shown to:
- Improve the effectiveness of local governments’ activities.
- Reduce costs.
- Encourage accountability.
How it works
We facilitate guided, structured learning cycles with groups of local governments. These cycles are based on objective data collection, comparison and analysis, and lead to the implementation of targeted improvement measures.
The model consists of four stages:
- Collect: data is gathered on service delivery performance using predefined indicators.
- Compare: results are compared across participating local governments to identify differences.
- Learn: municipalities exchange knowledge and learn from top-performing peers.
- Improve: best practices are adopted to enhance performance and service delivery.
Why it works
The Learning Benchmark offers practical insights into the effectiveness and efficiency of local policies and measures. By combining data-driven analysis with peer learning, it supports tailor-made solutions that are proven to work in practice.