Country Mozambique
Region World wide
Duration Start 1 July, 2021 till 31 May, 2023
Field of expertise Building More Effective Public Administration
Policy field(s) Human resource management
Water Management
Public utilities
Training and Education
Partners World Bank
Funding Rijksdienst voor Ondernemend Nederland, RVO
Project code 11441
Beira is Mozambique's fourth-largest city, with approximately 530,000 inhabitants. Like all the country's cities, it is growing quickly. Mozambique's urban population has more than doubled in the last 20 years. Mozambique is a relatively poor country, with around three-fifths of its 30 million people living below the USD 1.90/day poverty line. It is among the African countries most vulnerable to climate change.
There is a growing recognition that the problems underlying the poor performance of a municipal services in Mozambique are complex and multidimensional. Therefore, they cannot be resolved simply through the application of standard technical and managerial techniques, for example in areas of policy and strategy, institutional reorganization/restructuring, and infrastructure investments or capacity development. These measures need to be combined with practical steps to transform the internal culture and environment, in order to improve organizational performance and the sustainability of results. Therefore, a need has been felt for implementing a human motivation-based approach in Beira, as an effective complement to infrastructure investments, for enhancing organizational performance and sustainability.
Field-Level Leadership: Field-level Leadership (FLL) is a multi-agent leadership development approach, aimed at creating a broad cadre of change champions at all levels in the public service delivery agencies. In pilots implemented and evaluated by the World Bank, this approach has demonstrated positive changes in the attitude and behavior of public agency officials, and significantly improved organizational performance.

The wider objective of the project is to improve the performance of the Beira Autonomous Sanitation Unit (SASB) in 4 key areas:
1. Improve access to secure sanitation
2. Decrease the amount of waste in drainage channels
3. Improve citizens' satisfaction
4. Improve worker satisfaction

The specific objective: To introduce a human motivation-based approach in Beira through the FLL program, as an effective complement to infrastructure investments, for enhancing organizational performance and sustainability. IF a safe space is created for open dialog, for the staff across all ranks of the organization; the optimistic and entrepreneurial individuals are encouraged to emerge and self-organize themselves into informal groups; and these informal groups of change leaders are encouraged to take on self-assigned results targets, THEN improvements will take place in line with the organization's (SASB) targets

The expected output of the project is a broad cadre of change leaders in Beira Autonomous Sanitation Unit (SASB) who can lead a positive transformation of the work culture of the agency.

This project is a collaboration with the World Bank, whom also co-finance an additional €100.000 to this project. This makes the total project volume € 409.343.