How can we help you? A toolkit for establishing a local government one stop desk - 16-03-10

Local governments across the world consider high quality service delivery
to their citizens as one of their first and foremost tasks. VNG International has supported numerous local governments in achieving this goal by establishing
so-called "one stop desks", considered to be one of the most effective and efficient instruments for citizen-friendly service delivery.

A one stop desk is an office where citizens can go to obtain or ask for local government products and services. VNG International has developed a new toolkit, "How can we help you? A toolkit for establishing a local government one stop desk", which presents the step-by-step approach VNG International has developed over the years in various projects, mainly in Central and Eastern Europe. Its final objective being the creation of fully operational one stop
desks wherever these may be needed.

To download this toolkit, click here.